By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:-
a. He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
c. He/she is over 18 years of age (or over 21 in the case of bookings of accommodation in the USA) and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
Please note that Endless Vacation Rentals does not offer any scheme of financial protection in respect of any bookings made via this website.
Endless Vacation Rentals does not provide transport services or act as an “organiser” as set out in the Package Travel, Package Holidays and Package Tours Regulations 1992
We may alter/update these terms and conditions at any time. If we do so, all subsequent bookings will be governed by the newer version.
We provide bookings of accommodation only and do not provide any other services including travel, cruises or insurance.
1. Booking and Paying For Your Accommodation Arrangements
A booking is made with us when a) full payment is made OR when a Resort Vacation Certificate is redeemed online and b) we issue you with a booking confirmation. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you via email. Upon receipt, if you believe that any details on the confirmation (or any other document) are wrong you must advise us immediately as changes can not be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets).
2. Holders of Resort Vacation Certificates
In some cases you may have received a Resort Vacation Certificate (“Certificate”) from one of our authorized distributors. The valid recipient of such Certificates may redeem them on specified RCI websites to book Accommodation Arrangements in accordance with these Booking Conditions. Further details applying to Certificates and to their redemption may be provided to you at the time of booking. These should not be confused with activation codes which may be needed to access our website(s) and which do not entitle the holder to any benefit.
In some cases you may have purchased or received other products or services (such as travel) from other supplier(s) at the time you purchased/received your Certificate(s). Please note that:-
• These products and services are provided by businesses and organisations that are independent to and separate from RCI.
• We are not responsible for and have no liability to you for any products or services provided by any third party (including those relating to travel or cruises).
• We have no liability for any acts or omissions of any third party
• Products and services provided by third parties may be subject to the terms and conditions of the third parties concerned. We strongly recommend that you read and understand these conditions.
Certificates will have a 364 day life starting on the day the account is activated. All bookings must be made and any other services accessed on or before the anniversary of the date the account was activated. All benefits will cease with immediate effect on the anniversary of the day of activation and the Certificate will no longer be accepted or valid for use. For the avoidance of doubt Certificates that have not been used by the anniversary of the date of activation will not be accepted and will not be refunded.
Certificates are not exchangeable for cash, cannot be resold and cannot be cancelled or exchanged for refund, except as required by law or specifically permitted by these Booking Conditions.
Certificates are personal and can only be used by the valid Certificate holder. You cannot use your Certificate for any commercial purpose, including rental or sale. Certificates that have been resold or howsoever traded commercially by recipients will not be accepted. We may void Certificates where we become aware that they have been resold or traded without our consent.
We will not be responsible for lost or stolen Certificates. Lost or stolen Certificates will not be replaced or refunded.
The Arrangements that are available to be redeemed in respect of any specific Certificates are determined by RCI at its discretion.
3. Availability of Arrangements
Our ability to confirm a booking is dependent on the availability of accommodation deposited by others with Endless Vacation Rentals and which are acceptable to you. We therefore cannot guarantee that any particular request for an Affiliated Resort, area, travel date, type or size of accommodation, or otherwise will be met. We will, though, offer you alternative choices which may be available at the time.
4. Special Requests
We regret that we are unable to accept, process or action any special requests. Any such requests (for example for ground floor units or the provision of cots) must be made direct to the resort which may agree to such requests at its discretion.
5. Disabilities and Medical Problems
As all bookings take place on line we are unable to accept, process or action any queries or requests relating to disabilities or medical problems which are made at the time of booking. If you or any member of your party has any medical problem or disability which may affect your stay, please provide us or the supplier of the resort you wish to visit with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will advise you that you should not make your booking. We regret that (as accommodation is always subject to availability) we cannot accept any liability if you are unable to find suitable accommodation or if you choose not to contact us as set out in this paragraph.
Adequate travel insurance is vital and you should ensure that appropriate cover is in place. If you choose to travel without adequate insurance cover, we will not be liable for any losses that result and in respect of which insurance cover would otherwise have been available.
7. Accuracy and Prices
We endeavour to ensure that all the information and prices on this website are accurate, however, we reserve the right to alter any of our advertised accommodation prices or the accommodation available in respect of any Certificate at any time. You must check the current price and all other details relating to the accommodation that you wish to book immediately before your booking is confirmed.
We reserve the right to amend or vary the price of unsold accommodation at any time and/or correct any errors.
The price of your confirmed accommodation may be subject to changes arising from government action such as changes in VAT, other applicable sales taxes or any other government imposed changes; and to changes in currency exchange rates either or both of which may result in a variation of your accommodation price.
8. Changes by You
If you wish to change any part of your accommodation arrangements after our confirmation invoice has been issued (including without limitation the date(s) of the booking), you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will try to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable.
We regret that we are generally unable to make changes to bookings once they have been made except as set out. Please therefore ensure that all details are correct and that it is possible for you to travel on the relevant dates before you make your booking.
You are responsible for making your own travel arrangements.
Please also note that airline and other transport tickets are unlikely to be refundable and that you may need to buy new tickets at a higher price if make any change to dates. You must deal with your transport supplier in this regard.
Change of Dates/Transfer of Booking
We will arrange for a transfer of your booking/ change the date of your booking in the event that you, your spouse/partner or a close relative of yours begins to suffer with a severe illness or suffers a severe accident after confirmation of your booking that prevents travel on the date booked. You will be required to: a) provide documentary proof by way of valid Doctor’s certificate/report before we can authorise a transfer; b) you, or the transferee must meet all of the terms and conditions of the booking; and (c) your request must be made at least 48 hours before your planned arrival at the accommodation. Such requests shall be made by contacting the customer services number as detailed in your documentation and (d) you may only transfer an original booking.
We reserve the right (acting reasonably) to determine alternative dates where you ask for the date of your booking to be changed in accordance with this clause and/or to provide accommodation at alternative resorts.
9. Going Home Early
If you are forced to return home early, we cannot refund the cost of any accommodation you have not used and/or replace your Certificate. If you cut short your arrangements and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation provided, we will not offer you any refund for that part of your accommodation not used, nor can we be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
10. Cancellation by You
Cancellation where you have paid for your Booking
If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at firstname.lastname@example.org. Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below (The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling.):-
Period before departure date that the cancellation notice is actually received by Endless Vacation Rentals Cancellation Charge
More than 49 days £50.00
49-29 days 50% of holiday cost
28-15 days 70% of holiday cost
14-4 days 90% of holiday cost
3 days or less 100% of holiday cost
If one or more member(s) of your holiday party cancel(s) and the occupancy level decreases, the full price per apartment will still be payable by the remaining occupants.
The above cancellation terms do not apply if you used a Certificate to make your booking
Cancellation of your Certificate
The following cancellation terms apply if you used a Certificate to make your booking:-
We can only accept cancellations as set out in this clause and, in particular, where you notify us by mail or email that you want to cancel within 14 days of the date on which you made your booking.
If you want to cancel your booking you must mail us as soon as possible and within 14 days of the date you made your booking giving us full details, including your name, your booking reference and the dates on which you were due to travel.
We can only accept your cancellation request if it is received in writing by us at Endless Vacation Rentals c/o RCI, Loughmahon Technology Park, Skehard Rd, BlackrockCork, Ireland within 14 days of the day on which you placed your booking.
Where we receive your cancellation request in accordance with the terms of this clause we will (subject to your compliance with the rest of these Conditions) issue you with a replacement Certificate which may be used to make further booking subject to these Conditions. We reserve the right not to issue a replacement Certificate where you have breached any of these Conditions.
The cancellation terms applying to products and services not provided by RCI are set out by the supplier of the product or service concerned.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct any cancellation charge(s) from any monies you have already paid to us.
11. Non Occupation
No refund will be made in the event that you or any member(s) of your party choose not to make use of your booking/redemption and/or if you or any member(s) of your party do not occupy the accommodation booked.
12. If we Change or Cancel your Accommodation Booking
Special Note: When two or more consecutive weeks have been booked at an Affliliated Resort you may be required to move from one apartment to another for any second or any subsequent week.
It is unlikely that we will have to make any changes to your accommodation arrangements, but occasionally, we may have to make changes and we reserve the right to do so at any time. We also reserve the right in any circumstances to cancel your accommodation arrangements.
Your rights in relation to changes we make depend on whether we make a minor or a major change: Examples of “major changes” include the following when made before departure; a significant change of destination for the whole or a large part of your time away or a change of accommodation to that of a lower standard or classification for the whole or a large part of your time away. An example of a “minor change” would include a change of accommodation to another of the same standard or classification. We will not have any liability if we make any minor changes.
If we have to make a major change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of i) (for major changes) accepting the changed arrangements or (for both major changes and cancellations) ii) accepting an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative booking arrangements.
The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation. The above options will not be available if we make a minor change or if we cancel as a result of your failure or breach (including your failure to make full payment on time) or where the change(s) or cancellation by us arises out of alterations or changes to the confirmed booking requested by you.
Very rarely, we may be forced by "force majeure" (see below) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.
13. Force Majeure
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, volcanic and geological events, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s)’ control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. We will follow the advice given by the Foreign Office.
14. Our Responsibility for Your Booking
We have a duty to select the accommodation providers with reasonable skill and care. We have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or others.
We also have no liability in the following situations:
(i) where the accommodation cannot be provided as booked due to circumstances beyond our control or due to force majeure.
(ii) where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you.
(iii) where you incur any loss or damage that relates to any business activity.
(iv) where any loss or damage relates to any services which do not form part of our contract with you.
(v) where services or facilities do not form part of our agreement or where they are not advertised on our website. For example any excursion you book whilst away, or any service or facility which your accommodation supplier or any other supplier agrees to provide for you.
If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum of three times the cost of your accommodation. This limit does not apply to cases involving death or injury.
15. Building and Development Work
Although you may be on holiday, life will be going on around you as normal. This may include noise and inconvenience from building or roadworks and traffic. We will notify you of any building/refurbishment works which may reasonably be considered to seriously impair the enjoyment of your stay which we are aware of as soon as possible. Please note services and facilities may also be affected by maintenance, bad weather and other similar factors, all of which are beyond our control. We recommend you contact the local tourist information office at your destination for the latest details.
We make every effort to ensure that your accommodation arrangements run smoothly but if you do have a problem during your stay, please inform the accommodation supplier immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact us on +44 207 365 2707. Failure to do so will affect ours and the accommodation supplier’s ability to investigate your complaint, and will affect your rights under this contract. If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at Endless Vacation Rentals c/o RCI, Loughmahon Technology Park, Skehard Rd, Blackrock within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
17. Guest Behaviour
You must comply with the Affiliated Resort’s rules, safety requirements and by-laws. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your accommodation arrangements with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the accommodation supplier prior to departure from the accommodation. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other individuals who have no connection with your booking arrangements or with us.
18. Use of the accommodation
The total number of people (babies and children included) occupying your accommodation must not exceed the maximum occupancy of the apartment set out in the booking confirmation; otherwise, the Affiliated Resort may refuse access or levy an additional charge. You accept the fact that accommodation may vary in unit size, design, fixtures, furnishings, amenities and facilities.
You and the other members of your holiday party are responsible for payment of any and all applicable taxes, personal expenses, utility charges, such as electricity, water and telephone, security deposits and other fees or charges levied by an Affiliated Resort on occupiers of accommodation for the use of amenities and facilities thereto. In some US states a local sales tax may be payable by you on arrival at or departure from the accommodation.
If you are going to arrive outside the check-in day and/or time set out in your confirmation, you should contact the Affiliated Resort directly to make alternative check-in arrangements. The Affiliated Resort may levy a charge or impose other conditions for any accommodation not covering the days or times specified on the confirmation.
19. Passport, Visa and Immigration Requirements and Health Formalities
It is your responsibility to check and fulfill the passport, visa, customs, currency, health and immigration requirements applicable to your accommodation booking. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit www.passport.gov.uk
Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. Please check www.usembassy.org.uk For European holidays you should obtain a completed and issued form EHIC prior to departure.
Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk
Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling,
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, customs, currency or immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration, currency or customs requirements or health formalities.
20. Jurisdiction and applicable law
These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.
We do not own or operate any of the resorts featured on this website. Information about resorts, including without limitation available information about facilities, amenities and services, published by us is based on information obtained from the relevant resort. You should be aware that facilities, amenities and services provided at the resort may not necessarily be available or may be restricted at certain times of the year. Accordingly, although we make reasonable efforts to ensure that resort information provided by us is accurate and complete as of the date such resort information is provided by us to you, subject to these booking conditions, we cannot accept responsibility for any inaccurate, incomplete or misleading information about any resort provided to you. We make no warranty or representation (other than any we make in writing) about any resort. You are free if you wish to make your own enquiries on such matters and to contact resorts directly.
We do not own, operate or manage any resorts at which accommodation is located. They are separate and distinct entities and we have no joint venture, partnership or agency relationship with any of them. The products or services that may be provided or sold by resorts, including but not limited to excursions, tours or activities are also separate and distinct.